Shipping Policy

Last Updated: [18/09/2024]

  1. General Information
    At Nuvaneck, we strive to deliver your purchases in the fastest and most efficient manner possible. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our website.
  2. Processing Time
  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Delays: In case of high order volumes or unforeseen circumstances (such as inclement weather), shipments may be delayed. If there will be a significant delay in your order's shipment, we will contact you via email or phone.
  1. Shipping Rates and Delivery Estimates
  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery Estimates: Shipping usually takes 4-12 days, worldwide in general.
  • International Shipping: We currently [do/do not] offer international shipping. For international orders, delivery times and shipping rates will vary depending on the destination country. Please note that the recipient is responsible for any customs duties, taxes, or import fees that may apply.
  1. Shipping Destinations
    We ship to addresses within All Countries. We do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations.
  2. Order Tracking
    Once your order has shipped, you will receive a confirmation email with a tracking number and link to track your shipment. Please allow 12-36 hours for the tracking information to become available.
  3. Shipping Carriers
    We partner with trusted carriers, including UPS, DHL, TNT, FEDEX etc., to ensure your package is delivered securely and on time.
  4. Damaged or Lost Packages
  • Damaged Shipments: If your order arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund, depending on the situation.
  • Lost Packages: If your package is lost in transit, please contact the carrier first to locate your package. If the issue is not resolved, contact us, and we will assist you in resolving the matter.
  1. Shipping Restrictions
    Certain products may have shipping restrictions due to local laws and regulations. It is the customer’s responsibility to ensure that the products ordered can be legally imported into their destination.
  2. Changes to This Policy
    We may update our Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date.