Refund Policy

Last Updated: [15/09/2024]

  1. Overview
    At Nuvaneck, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we're here to help. This Refund Policy outlines the conditions under which refunds and returns will be accepted and processed.
  2. Returns
  • Eligibility: You have 45 days from the date of purchase to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-returnable Items: Certain types of items cannot be returned, including [list any non-returnable items, such as perishable goods, custom products, or personal care items]. Gift cards are also non-returnable.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.
  1. Refunds
  • Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-7 days.
  • Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, Please contact us at.
  1. Exchanges
    We only replace items if they are defective or damaged. If you need to exchange an item for the same product, Send us an email.
  2. Shipping Returns
  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  1. Exceptions
  • Final Sale Items: Sale items are final sale and cannot be refunded or exchanged.
  • Custom Orders: Custom or personalized items are not eligible for returns or refunds unless they arrive damaged or defective.